API-crazy Amazon adds a new tool to boost support for enterprise AWS customers

Gigaom

Continuing its quest to make its public cloud services more attractive to enterprise users, API-enamored Amazon has added another interface to the mix. Businesses that pay for AWS support can use the new Support API to tailor their support cases and automate how they are handled.

According to an Amazon Web Services blog post Thursday:

“If you are signed up for the Business or Enterprise level of AWS Support, you can use this API to create new support cases, check on the status of open cases, and resolve cases. You can also add and retrieve information for existing cases. The AWS Support API also gives you access to best practices recommendations generated by the AWS Trusted Advisor. You can get the list of checks, access the latest results, and re-run the checks to refresh the results. This has been a much requested feature for customers who wish to integrate support case…

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About donjduncan

Application/Technology Sales Engineer: BYOD,Cloud,Virtualization,Application Transformation,Mobility,Process,and Automation. Currently looking for new opportunities. Linkedin: http://www.linkedin.com/in/donjduncan Twitter: donjduncan
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