On-boarding and off-boarding are still a manual process in many organizations and is one of the greatest barriers to productivity for many BYOD users and business. Automating business processes using BYOD as a new business “trigger” or event, employers will be able to see improvements in productivity while reducing its exposure with industry compliance.
- On-boarding is the act of integrating a new employee within the corporation.
- Off-boarding is the process of removing an individual from an organization.
These two business processes and everything in between need to be examined on how a user not a device can integrate into an organization efficiently; reducing the time to productivity.
While many view on-boarding and off-boarding as an IT process it crosses multiple business units from HR, Finance, IT, facilities, etc. The process of integrating the user impacts the organization as a whole when it comes to the use of data whether it is HIPAA , SOX etc.. What BYOD highlights is the fact that many business units are silos within the same organization. While virtualization has “flattened” the data center to treat computing resources as capacity there are still areas where business processes start and stop at the walls of the business unit such as IT.
Companies are interested in the on-boarding process as this is the first business process many new employees encounter, still the least mature and very people intensive. Employees require access to facilities and content management systems. The more these systems are accessed by employee owned devices the more productive they will be leveraging their own understanding of the technology. One example is the area of on-boarding applications developers that I touched on in Encouraging Developer Productivity While Protecting Intellectual Property. As more and more organizations move toward development of their own marketable applications this process will become more critical with the ability to reduce the time to market. BYOD is highlighting the fact that technology cannot be used to paint all users with the same brush as it pertains to their needs.
With End User Computing it is the exceptions and not the rule where organizations have the most challenge. As a business process, business leaders and IT need to identify the needs of the user ie: the end node whether it is desktop, laptops, tablets phones etc. Identify a strategy that will not only allow for the rapid integration of these users but one that will cross multiple business units. While many solutions focus on integration of the device in reality it is the user personalization, applications and data that need to be managed as a whole within the enterprise. It also allows the enterprise to ensure focus is not on the technology driven by a specific vendor but the content associated with the user. Managing the device does not address many of the issues associated with BYOD in the enterprise or its associated business processes.