In the world of End User Computing (EUC) it is the exceptions not the norms that cause the most disruption in the enterprise. The tools in the enterprise are predicated on the fact that by managing the device you manage the content and user experience. Is IT anti BYOD? I don’t believe so but the end user management infrastructure that has been in the making for over 20 years with corporate policies built around them is not the easiest to get along with.
There is a disconnect between the capabilities of the tools IT has to use, the policies in place and the ability to implement and manage all content not just desktops and laptops. I.T. is struggling with tools that were designed on the premise that the assets were Windows corporate owned assets. The traditional IT tools sets are for managing a Windows infrastructure starting with the device then the content. The wheels fall off the cart when it is just the content that needs to be managed. When I say content it is the applications, user settings, documents etc that reside on the device not the hardware or the OS.
Before BYOD, corporate IT bought, decorated and furnished the house that users used in their day to day computing environments. As a right of ownership, IT as the home owner was able to make the rules for the house and how it it was used. After BYOD, the end users now owns and manages the house not IT. Is that my couch, my sofa, or my roommates big screen TV, xbox, or case of beer in the fridge. Did I buy that picture or did they? Sharing the same device has created a complication not just in the inventory but also the securing and the management of assets that exist. I remember during a conversation it was mentioned that someone within corporate IT environment didn’t like non Windows devices because “we don’t know what is happening”
In a time where IT is strapped for resources but looking to deliver more services to the enterprise what goes unnoticed is the ability to empower the business. In many ways IT is doing un-IT things such as content management which can be delegated to business users. Applications distribution has now been streamlined in such away this can now be managed by the business unit with corporate oversight from IT. BYOD is forcing the discussion that IT should be an enabler of technology to the business. For that to happen IT needs the right tools but also realize they don’t have to manage everything themselves.